Effective Date: September 23, 2025
This Privacy Policy explains how SparesBay collects, uses, stores, and protects your personal information in compliance with the Data Protection Act, 2019 of Kenya. It also outlines your rights regarding your personal data. By using our website and services, you agree to the terms outlined in this policy.
SparesBay is a platform for car spare parts dealers in Kenya to list their merchandise and connect with customers.
1. Introduction
We are committed to protecting your personal data and ensuring transparency in how we handle it. This policy applies to all personal information collected through our website, mobile app (if applicable), and related services. It is designed to comply with Kenyan data protection laws and build trust with our users, including dealers and customers.
2. Collection and Use of Personal Data
We collect personal information to provide and improve our services for listing and purchasing car spare parts. This includes:
- What data we collect: Information such as your name, email address, phone number, shipping or delivery address, payment details, business details (for dealers), and browsing behavior.
- How we collect it: Through website forms, account registration, merchandise listings, purchases, inquiries, and interactions with our site.
- Purpose of collection: To process orders, manage listings, provide customer support, personalize your experience, send updates on spare parts availability, and improve our services.
3. Data Storage and Security
We take measures to protect your personal information, including:
- Using encryption to secure data transmission.
- Implementing access controls to limit who can access your data.
- Conducting regular data backups to prevent loss.
Our security practices are designed to comply with Section 26 of the Data Protection Act, 2019, ensuring your data is safeguarded against unauthorized access or breaches.
4. Data Sharing and Disclosure
We may share your personal information in the following circumstances, as outlined under Section 27 of the Data Protection Act, 2019:
- With third parties such as payment processors, shipping providers, or verified dealers to fulfill orders or listings.
- When required by law or to protect our rights, property, or safety.
We will not sell your personal data to third parties without your explicit consent.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The criteria for deletion will be based on the completion of your order or listing, legal obligations, or your request to delete your data.
6. User Rights
Under Section 28 of the Data Protection Act, 2019, you have the following rights regarding your personal data:
- The right to access your personal information.
- The right to correct any inaccurate or incomplete data.
- The right to delete your personal data, subject to legal obligations.
- The right to object to or restrict the processing of your data.
To exercise these rights, please contact us using the information provided in the “Contact Information” section below.
7. Cookies and Tracking
We use cookies and tracking technologies to enhance your browsing experience, analyze website traffic, and improve merchandise recommendations. You can opt-out of certain cookies through your browser settings. For more details, please refer to our Cookie Policy (if separate).
8. Cross-Border Data Transfer
If we transfer your personal data outside Kenya, we will ensure compliance with Section 30 of the Data Protection Act, 2019, by implementing appropriate safeguards to protect your data.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our data handling practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, through email notifications. Please review this policy periodically for updates.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
- Email: info@sparesbay.co.ke